The digital era hasn’t just changed some of us, its changed our work, rewarding skills like empathy and letting go. Suppressing change is not the answer. The way for organizations to thrive in the future is by embracing changes and finding a great place in them.

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The digital era hasn’t just changed some of us, its changed our work, rewarding skills like empathy and letting go. Suppressing change is not the answer. The way for organizations to thrive in the future is by embracing changes and finding a great place in them.

What is an Organization Made Of?

In order to untangle change management (or changes management) in complex organizations, it is important to understand what they are made of. Most organizations are made up of four key components: people, structure, culture, and processes.

People are the most important component of any organization. They are the ones who do the work and make things happen. A strong organization will have a clear vision and mission that everyone understands and buys into. People need to be empowered to make decisions and be held accountable for their actions.

The structure of an organization defines how work gets done and who is responsible for what. It should be flexible enough to allow for change but also stable enough to provide a sense of stability and predictability.

The culture of an organization is the way things are done around here. It includes the values, beliefs, and norms that guide behavior. This can be a powerful force for good or bad depending on how it is managed.

Processes are the procedures and methods that an organization uses to get work done. They need to be efficient and effective in order to minimize waste and maximize productivity. Quality management systems help ensure that processes meet these standards.

A brief history of Change Management and systems thinking

Let’s now have a quick look at the history of change management. Changes management has its roots in systems thinking, which began to emerge in the early 20th century. Systems thinking was originally developed in response to the industrial revolution, and its goal was to help organizations better understand and manage complex systems.

During the mid-20th century, systems thinking was further developed by scholars such as Peter Drucker and W. Edwards Deming. These thinkers applied systems thinking to problems beyond just those created by industrialization, and they helped to develop some of the key concepts that are still used in changes management today.

One of the most important ideas that came out of this period was the idea of feedback loops. Feedback loops are key to understanding how complex systems work, and they are essential for changes management. A feedback loop is a process whereby information about a system’s performance is used to make adjustments to the system itself. This information can be used to make individual component parts of the system more effective, or it can be used to make overall changes to the system’s design.

Feedback loops are important because they allow for incremental improvements to be made to a system over time. This is essential in complex organizations, where change is constant and small improvements can have a big impact. Without feedback loops, it would be very difficult for changes managers to make effective improvements to their organizations.

Change management. A definition

In a complex organization, changes management is the process of planning, implementing, monitoring, and adjusting changes to organizational structure, processes, and/or people.

The systems thinking approach helps organizations to see the big picture and understand how different parts of the organization are interconnected. This understanding is necessary to make effective changes that take into account the potential ripple effects of those changes.

Some common tools used in changes management include business process mapping, stakeholder analysis, and impact assessments. When used together, these tools can help organizations to create a comprehensive plan for making desired changes while minimizing negative impacts.

Changemaking and Change Agentry

The term “change agentry” has been gaining traction in recent years as a way to describe the essential role that certain individuals play in organizational change. Change agents are typically seen as those who help to initiate, implement, and sustain change within an organization. They are often thought of as being outside of the formal hierarchy and command structure of an organization, but they can also be found at all levels.

There is no one-size-fits-all definition of a change agent, but there are some common characteristics that many change agents share. Change agents are often passionate about their work and have a strong belief in the need for change. They are often creative and have the ability to think outside the box. They are also typically good at networking and building relationships. They often have a deep understanding of the systems and processes within an organization, and they understand how changes can impact these systems.

Change agentry is not a new concept, but it has gained renewed attention in recent years due to the increasing complexity of organizations. In today’s world, organizations are facing more uncertainty than ever before. This uncertainly can come from a variety of sources, including technological changes, economic shifts, demographic changes, or political turmoil. To effectively navigate these changes, organizations need employees who can act as change agents.

Change agents play a critical role in helping organizations adapt to changing conditions. They help to identify problems and opportunities for change, develop plans for action, and implement changes within the organization

Morphological Synthesis

Morphological synthesis is a powerful tool for managing change in complex organizations. It enables managers to identify the relationships between different elements of the organization and to create new, more effective ways of working.

Morphological synthesis has its roots in systems thinking, and it takes a systems approach to organizational change. This means that it looks at the organization as a whole, rather than just its individual parts.

Morphological synthesis is a systematic process for exploring all the possible ways that a system can be configured. This is done by creating a matrix of all the elements in the system and their relationships.

Once the matrix is completed, the manager can then identify which configuration of elements will be most effective for achieving the desired goal. The beauty of this approach is that it allows for an infinite number of potential solutions to be generated.

This flexibility is essential when dealing with complex organizations, as there are often many different stakeholders involved with any given change initiative. By using morphological synthesis, managers can ensure that all stakeholders have their needs taken into account and that the final solution meets all of the necessary criteria.

Five Chaos Dilemmas

The management of change in complex organizations can be a daunting task. There are a number of different factors that need to be taken into account when planning and implementing changes. In this article, we will explore five common dilemmas that organizations face when trying to manage change.

  1. The Dilemma of too Much Change: Organizations often need to make multiple changes at once, but this can be difficult to manage. Trying to implement too many changes at once can lead to confusion and frustration among employees. It can also be difficult to keep track of all the different aspects of the change process.
  2. The Dilemma of too Little Change: On the other hand, making too few changes can also be a problem. If an organization is not keeping up with the latest trends, they may fall behind their competitors. Additionally, employees may become complacent and resistant to change if they do not feel that it is necessary.
  3. The Dilemma of Implementation: Once a decision has been made to make a change, the next step is implementation. This can be a challenging process, as there are often many moving parts involved in making a change happen. Additionally, there is always the risk that something will go wrong during implementation, which can set back the entire process.
  4. The Dilemma of Resistance: Any time there is a change happening in an organization, there will likely be some resistance from employees. It is important to anticipate this resistance and

Complexity and Strategic Change Management

Strategic change management is a process that helps organizations adapt to complex environments. It helps organizations identify the changes they need to make, develop plans to implement those changes, and then execute those plans.

Organizations operate in increasingly complex environments, which can make it difficult to manage change. Strategic change management helps organizations deal with this complexity by providing a framework for identifying the changes they need to make and then developing and executing plans to make those changes.

There are four main elements of strategic change management:

  1. Understanding the environment: Organizations need to understand the ever-changing external environment in which they operate. This includes understanding the forces that are driving change and how those forces will impact the organization.
  2. Identifying the need for change: Once an organization understands its environment, it can identify the areas where it needs to change in order to be successful. This might include changes to organizational structure, culture, processes, or any number of other areas.
  3. Developing a plan for change: Once the need for change has been identified, an organization must develop a plan for implementing those changes. This plan should be designed to minimize disruptions and maximize success.
  4. Executing the plan: The final step is to execute the plan for change. This includes implementation of the changes themselves as well as communication of the changes throughout the organization. Change can be difficult, but proper planning and execution can help ensure success.

What you can do today to facilitate change adoption in your organization

There are a number of things you can do today to facilitate change adoption in your organization:

  1. Educate yourself and your team on the change management process. Understanding the process and its importance will help everyone buy into the need for change and be more willing to embrace it.
  2. Create a communication plan. Change is often met with resistance, so it’s important to have a plan for how you’ll communicate the need for change and what the specific changes will be. This will help people understand the rationale behind the changes and feel more comfortable with them.
  3. Make sure everyone is on board. Once you’ve communicated the need for change, it’s important to get buy-in from all levels of the organization. This means getting input from employees, managers, and other stakeholders on what they think about the proposed changes and how they would like to see them implemented.
  4. Be prepared to address resistance. No matter how well you plan, there will always be some resistance to change. Be prepared to answer questions and address concerns that come up.5
  5. Implement changes gradually. Making too many changes at once can be overwhelming and lead to even more resistance. If possible, implement changes gradually so people have time to adjust and get used to them before more are introduced.

By Duderinaldi

I'm an all-rounded digital strategist, currently heading Digital Innovation at the iconic luxury brand Versace. Since 2018 I've extended my scope beyond Marketing supporting both Industrial Operations and Corporate in complex digital transformation projects with a strong track record of efficient, sustainable and business value-increasing initiatives.
My background includes over 12 years in globally-renowned integrated agencies with focus on planning, strategic execution, digital communication and consumer experience for a wide range of brands and product categories such as Ford Motor Company, Toyota, Adidas, Jaguar & Land Rover, Mattel, Sony Playstation, Vodafone, Sky, Procter & Gamble and Microsoft.

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